Delivery and shipping costs
Here you will find all information about our shipping options, delivery times & shipping costs.
If you have any questions please send an e-mail to firstname.lastname@example.org or call +49 (0) 21 62 / 89 66 - 300.
1. Delivery time
In the case of prepayment, orders will be dispatched within the delivery time stated on the order confirmation after receipt of payment. For all other payments, orders will be dispatched immediately within the deliver time stated on the order confirmation. If there is a need for clarification regarding the processing of the order, the beginning of the dispatch period requires the provision of all necessary information by the customer.
2. Logistic partner
Delivery of articles ordered shall be via forwarding agencies or parcel services.
3. Shipping costs
For orders below a net product value of €800.00 (plus VAT) we charge freight costs depending on the article weight and article format. The freight costs are shown in the order and shall be charged to the purchaser/client via invoicing. If a net product value of more than €800.00 (plus VAT) is reached, we will cover the freight costs for shipments within Germany.
If possible, we will ship for you cost-effective by DPD as they charge €8.50 for parcels with a max. belt size of 3000 mm and / or max. weight 30 kg within Germany. This is suitable for KAPA boards (usually up to a maximum format of 700 x 1.000 mm), MIRRI mirrorboard as well as consumables such as poster displays.
For DPD deliveries to German islands an extra €12.00 island surcharge will be incurred. For deliveries to German islands (by a forwarding agent) or to foreign islands (by DPD or a forwarding agent) extra island surcharges (independent of the product value) will be incurred. Unfortunately, an automatic calculation is not possible, however, we will be able to specify these costs on request
4. Transport damages | Notification periods | Returns
Shipping of goods shall in any case be at the risk of the purchaser/client § 447 BGB (German Civil Code). The transport companies commissioned by us are liable for transport damage in accordance with the statutory provisions. Transport damage must be certified by the consignee on the consignment note (consignment note entry and driver’s signature) and reported to us to secure the claims against the carrier. The periods for notification of defects for transport damages comply with the statutory provisions. Obvious defects must be reported immediately, concealed defects must be reported immediately after becoming aware of them. We accept returns only after previous telephone arrangement. We will not accept unprepaid return deliveries.
5. Delivery capability
In the event of industrial disputes, official measures, force majeure events or the occurrence of similar events for which we are not responsible and which demonstrably impair our ability to deliver, the delivery period shall be extended by the duration of the interruption.